Vip99 Terms and Conditions — Know Before You Play

1. Introduction & Applicability

Welcome to vip99. These Terms and Conditions ("Terms") apply to all members using the vip99 platform. By accessing our services through the vip99 website, mobile app, or any other channel, you are deemed to have fully accepted these Terms.

These Terms & Conditions have been prepared in accordance with applicable laws in Bangladesh and international gaming regulations. vip99 reserves the right to update these terms at any time. Any changes will be communicated via your registered email or a platform notice.

These Terms & Conditions are available in both English and Bengali. In the event of any dispute or discrepancy, the Bengali version shall be considered authoritative.

2. Account Registration & Management

When creating an account on vip99, you must provide accurate, complete, and up-to-date information. vip99 reserves the right to terminate any account registered with false details.

• Each person may register a maximum of one account.
• Your real name, mobile number, and payment details are required at registration.
• Keeping your account password confidential is your responsibility.
• Accounts may not be transferred to or shared with another person.
• If you suspect any unauthorized access to your account, contact support immediately.

Vip99 strongly recommends enabling two-factor authentication (2FA) to keep your account secure. If you experience any account issues, our 24/7 support team is always ready to help.

3. Age & Eligibility

Vip99 services are available to individuals aged 18 and above only. Use of this platform by minors is strictly prohibited. A national ID or passport may be requested at any time for age verification.

Vip99 is committed to protecting minors. Any account suspected of belonging to a minor will be investigated immediately. Parents and guardians are encouraged to monitor their children's device usage.

4. Deposits & Payments

Vip99 currently supports deposits via bKash, Nagad, and Rocket. Deposits are typically credited to your account within 1–3 minutes. Bank transfers may take slightly longer.

• Minimum Deposit: BDT 500
• Maximum Deposit: BDT 50,000 per transaction (may vary by method)
• No deposit fees
• Only payment methods registered in your own name may be used
• Third-party payments are not accepted

If a deposit is not credited to your account, please contact support with a screenshot of the transaction. vip99 will resolve the issue within 24 hours.

5. Withdrawals & Settlement

Withdrawing from vip99 is fast and hassle-free. Funds are typically credited to your mobile banking account within 10–15 minutes of submitting a withdrawal request.

• Minimum Withdrawal: BDT 500
• Maximum Withdrawal: BDT 200,000 per day
• Withdrawals to verified payment methods only
• Large withdrawals may be delayed if KYC is not yet completed.
• Wagering must be completed before withdrawing from your bonus balance

6. Bonuses & Promotions

Vip99 bonus offers are exclusive benefits for our members. Each bonus comes with its own terms, summarized below:

• The welcome bonus applies to the first deposit only and is available once per new member.
• A minimum wagering requirement of 20x to 40x must be met to withdraw bonus funds (varies by bonus type).
• Bonuses not used within their validity period will be automatically forfeited.
• Multiple bonuses may not be used simultaneously unless explicitly permitted.
• vip99 reserves the right to modify or cancel any bonus offer at any time.

Full bonus terms are always available on the promotions page. If in doubt, reach out to the support team.

7. Gaming Rules

All games on vip99 are sourced from internationally certified providers. Each game has its own rules, which are displayed when the game loads.

• All game outcomes are determined by an RNG (Random Number Generator) and are fully transparent.
• If a game is cancelled due to a technical error, your stake will be refunded.
• Your game progress is saved if you get disconnected.
• In live games, the dealer's decision is final.
• Winnings may be voided if game rules are violated.

8. Prohibited Activities

The following activities are strictly prohibited on the vip99 platform. Violations will result in account termination and forfeiture of all deposited funds:

• Creating or operating multiple accounts.
• Gaining unfair advantages through bonus abuse or system manipulation.
• Fraud, money laundering, or any other illegal activity.
• Using automated bots or software to play games.
• Unauthorized access to other members' accounts.
• Exploiting platform vulnerabilities or technical errors.
• Abusive or harassing behaviour toward the support team or other members.

9. KYC & Identity Verification

Vip99 verifies the identity of all members in compliance with international Anti-Money Laundering (AML) regulations. Completing the KYC (Know Your Customer) process makes your account more secure.

• Required documents: a scanned copy of your National ID (NID) or passport.
• A recent utility bill or bank statement for address verification.
• Large withdrawals may be blocked if KYC has not been completed.
• All submitted documents are kept strictly confidential and stored on secure servers.

KYC verification is typically completed within 24–48 hours. If you run into any issues, please contact our support team.

10. Privacy & Data Protection

Vip99 takes the protection of your personal data seriously. We follow international data privacy standards and your information is never sold to third parties.

• All data is protected with 256-bit SSL encryption.
• Your information is used solely for the purpose of operating our services.
• Your information is not shared with third parties unless required by law.

For more details, visit our Privacy Policy Visit the page.

11. Responsible Gaming

Vip99 believes gaming should be a source of entertainment. We never want any member to develop an addiction or suffer financial harm. That's why we provide the following responsible gaming tools:

• Set daily and weekly deposit limits.
• Self-exclusion (temporarily closing your account for a set period).
• Cooling-off period (from 24 hours up to 6 months).
• Access to a detailed history of your gaming activity.
• Referral services for professional assistance.

12. Account Closure & Suspension

You may request to close your vip99 account at any time. Simply notify the support team and they will complete the process. Please withdraw all verified balances before closing your account.

• vip99 may close an account without prior notice if the Terms & Conditions are violated.
• If fraud is proven, all balances will be forfeited.
• If you choose to close your account voluntarily, your verified balance will be returned to you.
• An inactivity fee may apply to dormant accounts after 12 months.

13. Changes to Terms

Vip99 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. For significant changes, advance notice will be provided via your registered email or platform notification.

Continuing to use the platform after any changes are made constitutes your acceptance of the updated terms. Please check this page regularly to stay informed.

14. Contact & Dispute Resolution

For any questions or complaints regarding these Terms & Conditions, please contact our support team directly. We are committed to providing fair and timely resolutions.

• Support Email: [email protected]
• Live Chat: Available 24/7
• An initial response will be provided within 48 hours of receiving a complaint.
• Complex disputes will be resolved through a neutral third party.